Telephone: 01982 552236

Email Us 

Privacy Policy

Who are we? 
We are Builth Wells Garages Ltd.(“Company”) of Evans Business Park, Llanelwedd, Builth Wells, Powys, LD2 3ST,, 01982 552236 
We provide the sale of New and Used vehicles as well as aftersales care, including vehicle service and parts to our customers. 
We use your information as further explained in this Privacy Notice. 

What does this Privacy Notice cover? 
We at Builth Wells Garages Ltd take your personal data seriously. This policy:
•    sets out the types of personal data that we collect about you;
•    explains how and why we collect and use your personal data;
•    explains how long we keep your personal data for;
•    explains when, why and with who we will share your personal data;
•    sets out the legal basis we have for using your personal data;
•    explains the effect of refusing to provide the personal data requested;
•    explains where we store your personal data and whether we transfer your data outside of the European Economic Area;
•    explains the different rights and choices you have when it comes to your personal data; and
•    explains how you can contact us.

What personal data do we collect about you? 
We will collect certain personal information about you in the course of your relationship with us.
This information includes: 
•    Identity Data includes first name, last name, age, marital status, title, date of birth, gender and household details (such as other members of your household).
•    Contact Data includes house number or name, street name, town/city, county, postcode, phone number, mobile number, email address, social media account details and social media handles.
•    Financial Data includes bank account, payment card details and income.
•    Transaction Data includes details about how you heard about us, whether you are a Motability customer, the preferred date and time of your test drive, details about payments to and from you and other details of products and services you have purchased from us.
•    Marketing and Communications Data includes your preferences in receiving marketing from us and our third party partners and your communication preferences.
•    Vehicle Data includes details of your historic and current brand and model of vehicle, model description, vehicle colour, vehicle capacity, Vehicle Identification Number, vehicle registration number, key number, engine number, engine type, selected optional equipment, ownership option (purchase, rental or leasing), number of cars in your household, annual mileage, motor fuel spend, vehicle purchase spend, motor insurance spend, motoring maintenance costs, and total motoring expenditure.
•    Criminal Records Data includes details of driving offences and the number of points on your driving licence.

Where do we collect personal data about you from? 
We may collect personal data about you from the following sources:
•    Directly from you. This is information you provide to us
•    From an agent/third party acting on your behalf. 
•    Through publicly available sources. We use the following public sources: 
o    DVLA
•    Using CCTV cameras. We have cameras on our premises and your image and movements will be recorded while you are on our sites or premises.

How and why do we use your personal data? 
We use your personal data for the following purposes:
•    To register you as a new customer 
•    To arrange a test drive
•    To send you a brochure and to allow you to sign up to a mailing list
•    To configure your vehicle or product
•    To validate ownership of a vehicle
•    To enable you to take part in a prize draw
•    To make suggestions and recommendations to you about goods and services that may be of interest to you
•    To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
•    To register your warranty
•    To offer and allow for the provision of accident, breakdown and recovery services
•    To manage and investigate reports of product defects
•    To contact you in the event of any urgent safety or product recall notices
•    To register your vehicle with the DVLA
•    To enforce or protect our contractual or other legal rights or to bring or defend legal proceedings 
•    to contact you to discuss the services or products you receive from us (and any changes to them); 
•    to respond to any questions or concerns you have raised; 
•    to deal with administrative matters such as invoicing and renewal; 
•    to otherwise carry out our obligations arising under our contract with your and to enforce the same; 
•    to carry out anti-money laundering checks; 
•    to verify your identity; 
•    CCTV cameras will record your image and movements while you are on our sites or premises etc.
We will not use your information for any other purposes unless we are required to do so by law.

How long do we keep your personal data? 
How long we keep your information will depend on the purpose for which we use it. 
We only keep your information for as long as is reasonably necessary for the purposes set out in this Privacy Notice and to fulfil our legal obligations.  We have internal rules that set out how long we retain information.  

Who do we share your personal data with? 
Your personal data may be shared with Suzuki GB PLC and other third party processors.
We share your personal information with third parties who perform functions on our behalf and who also provide services to us, such as professional advisors, IT consultants carrying out testing and development work on our business technology systems, marketing agencies and function co-ordinators.
We share your personal information with Suzuki GB Plc as part of our requirements as a franchise owner. 
As we continue to develop our business, we may sell or purchase assets. If another entity acquires us or merges with us your personal information will be disclosed to such entity. 
If any bankruptcy or reorganisation proceeding is brought by or against us, all such information will be considered an asset of ours and as such it is possible, they will be sold or transferred to third parties.
Where required we share your personal information with third parties to comply with a legal obligation; when we believe in good faith that an applicable law requires it; at the request of governmental authorities conducting an investigation; to detect and protect against fraud, or any technical or security vulnerabilities; to respond to an emergency; or otherwise to protect the rights, property, safety, or security of third parties, visitors to the our website, our business or the public.
These third parties comply with similar and equally stringent undertakings of privacy and confidentiality. 

What legal basis do we have for using your personal data? 
We process your information:
•    To be able to provide you with products and or services in line with our Terms & Conditions via the Builth Wells Garages Ltd. website.
•    As this is necessary for the performance of the contract with you or to take steps at your request prior to entering into a contract.
•    To comply with our legal obligations 
•    As this is necessary in pursuit of our legitimate interests. While there are some risks with this type of activity, on balance, we consider the risk to your rights of data protection is outweighed by the significant benefits in delivering products and services to our customers. You’ve the right to object, on grounds relating to your particular situation at any time to processing of personal data concerning you which is based on legitimate interests. More information on this right and on how to exercise it is set out below. 
•    If you notify us of any health or disability requirements, then this may involve the processing of more detailed personal data including sensitive data such as health information that you or others provide about you. In that case we always ask for your consent before undertaking such processing and you have the right to withdraw your consent at any time. More information on this right and how to exercise it is set out below.

Do we make automated decisions concerning you? 
No, we do not carry out automated decision making or automated profiling.
You have the right not to be subject to a decision based solely on automated processing, including profiling, which has legal consequences for you or similarly significant effects. While we’re confident that the technology works, we understand that not everyone is comfortable with decisions being left entirely up to machines. If you have any questions about our identity checking system, please contact us on using the details at the end of this Privacy Notice. 

Do we use Cookies to collect personal data on you?
To provide better service to you on our websites, we use cookies to collect your personal data when you browse. For information about our use of cookies and how to decline them or turn them off please read our cookie policy available here.

What about marketing? 
Builth Wells Garages Ltd. would like to contact you from time to time about our new similar products and promotional offers by email/sms/telephone/post. You can expect to receive no more than one marketing emails per month from us.
You can unsubscribe / opt out at any time by clicking the “Unsubscribe” link in any of our communication or by contacting us using the details at the end of this Privacy Notice. 

Where do we store your personal data? Do we transfer your personal data outside the EEA? 
All information you provide to us is stored on Autoweb’s secure servers in The United Kingdom.
Where possible, we try to only process your information within the UK and European Economic Area (EEA). If we or our service providers transfer personal data outside of the UK or EEA, we always require that appropriate safeguards are in place to protect the information when it is processed. 

How do we keep your personal data secure? 
We ensure the security of your personal data by use of encryption, firewalls, and password protection
We also take steps to ensure all our subsidiaries, agents, affiliates, and suppliers employ adequate levels of security.

What rights do you have in relation to the personal data we hold on you? 
By law, you have a number of rights when it comes to your personal data. Further information and advice about your rights can be obtained from the data protection regulator in your country

Rights:    What does this mean?
1.    The right to be informed     You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this Privacy Notice.
2.    The right of access     You have the right to obtain access to your information (if we’re processing it), and certain other information (similar to that provided in this Privacy Notice). 
This is so you’re aware and can check that we’re using your information in accordance with data protection law.
3.    The right to rectification     You are entitled to have your information corrected if it’s inaccurate or incomplete. 
4.    The right to erasure     This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your information where there’s no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions. 
5.    The right to restrict processing    You have rights to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further. We keep lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in future. 
6.    The right to data portability    You have rights to obtain and reuse your personal data for your own purposes across different services. For example, if you decide to switch to a new provider, this enables you to move, copy or transfer your information easily between our IT systems and theirs safely and securely, without affecting its usability. 
7.    The right to object to processing    You have the right to object to certain types of processing, including processing based on our legitimate interests and processing for direct marketing (i.e. if you no longer want to be contacted with potential opportunities).
8.    The right to lodge a complaint    You have the right to lodge a complaint about the way we handle or process your personal data with your national data protection regulator. 
9.    The right to withdraw consent    If you have given your consent to anything we do with your personal data, you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful). This includes your right to withdraw consent to us using your personal data for marketing purposes. 

How can you make a request to exercise your rights? 
To exercise any of the rights above, or to ask a question, contact us using the details set out at the end of this Privacy Notice.

How will we handle a request to exercise your rights? 
We’ll respond as soon as we can. Generally, this will be within one month from when we receive your request but, if the request is going to take longer to deal with, we’ll come back to you and let you know.
We usually act on requests and provide information free of charge, but may charge a reasonable fee to cover our administrative costs of providing the information for: 
•    baseless or excessive/repeated requests, or
•    further copies of the same information.
Alternatively, the law may allow us to refuse to act on the request. 

How can you contact us
If you have questions on the processing of your personal data, would like to exercise any of your rights, or are unhappy with how we’ve handled your information, please contact us here:
Evans Business Park, 
Builth Wells
Telephone: 01982 552236

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues ( We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.